The reception desk remains open by appointment: a measure to guarantee the continuity of services due to the COVID-19 virus

As part of the implementation of the measures decided by the Government to deal with the spread of the coronavirus, the Government IT Centre has decided on the following measure to guarantee the continuity of its public service:

The reception desk will remain open to the public but will only be accessible by appointment as of 23 March and until further notice.


Citizens who urgently need an ID card or driver's licence may come in to:

  • request / collect a Luxembourg identity card;
  • request / collect a driver's licence.

Citizens are invited to contact the reception desk from 8.00 to 18.00 by phone (247-82000) or by email ( specifying the context of the emergency for making an appointment.

We would like to inform the public that they have a 24/7 access to information on the information portal, which provides details of the State's administrative procedures. In addition, the Helpdesk will always be available by telephone (247-82000) from Monday to Friday from 8.00 to 18.00 to assist the public with their questions concerning administrative procedures.

Press release by the Government IT Centre

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