LuxTrust, the Government IT Centre's partner for secure connection to its online services, has announced the deactivation of the Token by 31 December 2024.
This decision, aimed at further securing online transactions, also impacts users who currently use the LuxTrust Token to connect to online government services requiring strong authentication. These include government electronic platforms such as MyGuichet.lu, eCDF, the portals managed by the Luxembourg Business Registers and the declaration systems of the Customs and Excise Agency (Administration des douanes et accises).
LuxTrust provides a step-by-step tutorial to help Token users activate the LuxTrust Mobile application. LuxTrust also offers dedicated support by telephone (+352 24 550 550), email (questions@luxtrust.lu) and in person at their offices from Monday to Friday, 8.00 to 18.00.
A dedicated web page provides answers to the most frequently asked questions.
Reminder: MyGuichet.lu users can also log in using their Luxembourg identity card and the GouvID application, if they have activated the electronic certificates, or with an eIDAS device from another European country.